Frequently Asked Questions
Everything you need to know about shopping with Pickoye.
How long does shipping normally take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive your prepaid shipping label.
Which payment methods do you accept?
Pickoye accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive an email containing a tracking number and a link to follow your package's journey directly to your door.
Are the products on Pickoye authentic and certified?
Absolutely. We pride ourselves on quality and only source products from verified manufacturers. Every item undergoes a strict quality control check before being listed.
How can I change or cancel my order?
Orders can be changed or canceled within 12 hours of placement. Please reach out to our customer service team immediately via live chat or email to request a modification.